Learning outcomes:
After completing the Master’s programme in Digital Service Engineering the graduates are able to:
1. develop and manage organizational processes, operations and people within the service business environment
2. evaluate and interpret the operational logic of the production of industrial services and social and health services and related technologies (in particular digital technologies)
3. analyze opportunities, challenges, needs, and options for developing the service system and business operations, and evaluate their impact on business success and position within business networks
4. model and analyze business processes, models and networks, and build new management, process and service solutions and action recommendations based on the analysis
5. design and develop service businesses from the perspective of service delivery, procurement, application of digital technologies, and customer needs
6. recognize, integrate, analyze and critically interpret decision-making information related to the production, consumption and cost effectiveness of industrial services and social and health services
7. build frameworks and measures to analyze life cycle costs, profitability and performance
8. apply business and data analytics, cost management, technology and innovation management and service design methods in cross-organizational development and collaboration networks
9. act and communicate in a variety of interactions, development teams, and work environments with an entrepreneurial orientation, autonomously and by taking active responsibility for business development and management
10. apply and make independent use of new knowledge in lifelong learning.